In the bustling heart of the Glass City lived Clarus. With a name derived from Latin, signifying “clear” or “bright,” his parents might’ve had a hunch about his sparkling future. As if sensing that Clarus would someday light up their world, they named him so.

The Glass City, with its glittering skyscrapers and sleek avenues, was the Instagram hotspot of the decade. Yet, every selfie, boomerang, and drone shot started revealing an uninvited guest: a pesky smudge that no filter could hide. Films, grease, and those sneaky fingerprints began tarnishing its feed-worthy glow.

Amidst DMs and stories about the city’s fading shine, Clarus knew he had to slide into the role of the hero. He tried every DIY hack: from homemade solutions to quirky dance challenges that promised cleaning miracles. Nothing worked.

While deep-diving into a digital archive, Clarus stumbled upon the legendary Shopping Annuity Brand Premium Glass and Hard Surface Cleaner. Not just an influencer’s sponsored post, this stuff had legit reviews. Its safe, ammonia-free formula could dissolve those stubborn streaks. And talk about eco-friendly vibes – one purchase could be diluted into three full bottles of cleaner.

The digital scrolls spoke of its versatility too. Beyond just those aesthetic glass shots, this cleaner was perfect for countertops, plexiglass, and more. But, a pop-up warning caught his eye: avoid painted, leather, or cloth surfaces.

With a playlist pumping beats, Clarus went to work. Mixing the solution was easy: drop a pack in a 32-ounce bottle of water, shake to the rhythm, and voilà!

The city’s transformation was #Goals. Each spray and swipe seemed to boost its follower count, as surfaces shone brighter than ever.

Soon, Glass City was trending. Residents and visitors alike were posting and celebrating, their euphoria reflected in every gleaming corner.

So, if your space needs that perfect glow-up from pesky smudges, take a cue from Clarus. Click here and get your Shopping Annuity Premium Glass and Hard Surface Cleaner. Because if the Glass City can top the charts, imagine what it can do for your space!

Access Control Market Scope & Overview

As per the SNS Insider report, the Access Control Market achieved a valuation of USD 9.65 billion in 2022 and is projected to attain USD 18.54 billion by 2030, with a compound annual growth rate (CAGR) of 8.5% anticipated during the forecast period spanning from 2023 to 2030.

Based on per SNS Insider’s research, the access control market is experiencing steady growth due to a combination of factors, including the need for enhanced security, regulatory requirements, and the integration of access control with broader security and building management systems.

Access control is a fundamental concept in the field of computer security and information technology, aimed at managing and regulating who can access specific resources, systems, or data within an organization or a computer network. It is a critical aspect of ensuring the confidentiality, integrity, and availability of sensitive information while preventing unauthorized access or breaches. The process of verifying the identity of a user or system attempting to access a resource. This can involve methods like passwords, biometrics, smart cards, or multi-factor authentication (MFA) to ensure that only authorized individuals gain access.

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Key Players Covered in Access Control market report are:

dormakaba Holding,
Johnson Controls,
Honeywell International,
Nedap,
Thales Group,
NEC Corporation,
ASSA ABLOY,
Allegion plc,
Identiv, Inc,
Suprema HQ,
Bosch Security Systems.

Market Analysis

The access control market has experienced significant growth in recent years, driven by a combination of technological advancements, increasing security concerns, and the need for convenient and efficient access management solutions. With the growing threats to physical and data security, organizations are increasingly investing in access control systems to protect their premises, assets, and sensitive information. High-profile security breaches and incidents have highlighted the importance of robust access control solutions. Advancements in technology, particularly in biometrics (such as fingerprint, facial recognition, and iris scanning), RFID (Radio-Frequency Identification), and IoT (Internet of Things), have led to more sophisticated and versatile access control systems. These technologies enhance security and offer greater convenience. Cloud-based access control solutions offer scalability, flexibility, and remote management capabilities, making them highly attractive to businesses of all sizes. They eliminate the need for on-premises infrastructure and reduce maintenance costs.

Access Control Market Segmentation as Follows:

BY OFFERING
Hardware
Software
Service

BY SERVICE
Managed
Hosted
Hybrid

BY INDUSTRY VERTICAL
Commercial
Government
Education
Manufacturing & Industrial
Military & Defense
Residential
Healthcare
Transportation

Segmented by Region/Country:
North America
Europe
China
Japan
Asia Other

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Impact of Recession

The impact of a recession on the access control market can vary depending on the specific circumstances and industry factors. While some businesses may delay or cut back on access control investments, others may prioritize security, and technological advancements could also play a role in shaping the market’s response to economic downturns. Companies operating in this sector need to adapt their strategies to navigate these challenges and opportunities effectively.

Impact of Russia-Ukraine War

The Russia-Ukraine war has had a notable impact on the access control market. While it has led to increased demand for security solutions and a shift in regional priorities, it has also introduced challenges related to supply chain disruptions, cybersecurity, and economic uncertainty. The market is adapting to these changes by focusing on advanced technologies and strategies to address the evolving security landscape in the affected regions and beyond.

Key Regional Development

North America has been at the forefront of technological innovation in access control systems. The region has seen a rapid adoption of advanced technologies such as biometrics, cloud-based access control, and mobile access solutions. Europe’s urbanization trend has increased the need for access control in residential and commercial complexes. Smart cities are investing in access control systems to enhance security and manage urban growth efficiently. The rapid economic growth in countries like China and India has driven the construction of new commercial and residential properties, boosting the demand for access control systems.

Key Takeaway from Access Control Market Study

-The market is witnessing a significant transformation, with the commercial segment poised to take the lead. In an era marked by growing security threats, commercial enterprises are increasingly recognizing the importance of robust access control systems. These systems help protect sensitive data, assets, and personnel, making them an essential component of any modern business’s security infrastructure.

-Within the market, the software segment is emerging as a dominant force. The software component of access control solutions plays a pivotal role in shaping the effectiveness and efficiency of access management. Modern access control software is designed to integrate seamlessly with other security systems, such as video surveillance and alarm systems

Recent Developments Related to Access Control Market

-Invixium, a leading player in the realm of access control and biometric security solutions, has recently made headlines by announcing an expansion of its distribution partnership with Idcube. The expanded partnership with Idcube is poised to deliver enhanced access control capabilities to businesses and organizations seeking cutting-edge security solutions.

-Anviz, a pioneering leader in the field of security and access control solutions, has once again raised the bar with the highly anticipated launch of its next-generation access control system. This cutting-edge offering is aimed to revolutionize the way businesses and organizations manage security and streamline access to their premises.

Table of Content – Analysis of Key Points

1. Introduction
2. Research Methodology
3. Market Dynamics
4. Impact Analysis
4.1 COVID-19 Impact Analysis
4.2 Impact of Ukraine- Russia war
4.3 Impact of ongoing Recession on Major Economies
5. Value Chain Analysis
6. Porter’s 5 forces model
7. PEST Analysis
8. Access Control Market Segmentation, By Offering
9. Access Control Market Segmentation, By Service
10. Access Control Market Segmentation, By Industry Vertical
11. Regional Analysis
12. Company Profiles
13. Competitive Landscape
14. Conclusion

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Tags: Access Control market size, Access Control market share, Access Control market growth, Access Control market trends, Access Control market Analysis, Access Control Market, Access Control Industry

The Imperative of a 360-Degree Customer View

To deliver exceptional customer experiences, call center agents need to have the full context of each customer interaction. This requires consolidating data from various channels and touchpoints to build a comprehensive 360-degree customer view.

With this unified view, agents gain complete visibility into the customer’s profile, service history, past interactions, preferences, and sentiment. Access to this contextual data empowers agents to have meaningful conversations that optimize key performance indicators (KPIs) like:

• Quality score – Customer satisfaction directly depends on the quality and resolution of issues during calls. A 360-degree view aids personalization and complex issue resolution to improve quality scores.
  
• Average handle time – Equipping agents with relevant customer context eliminates repetition and reduces average handle time.
  
• First contact resolution – By understanding the full background, agents can resolve issues in the first interaction without escalations.
  
• Customer effort score – Reduced repetition and faster issue resolution minimize customer effort, thereby improving this vital KPI.
  

Thus, customer analytics can integrate data from CRM, ticketing, billing, social media, and other systems to unlock a 360-degree customer view. This consolidated information empowers call center agents and directly optimizes business KPIs.

The Complexity of Data Integration

While a 360-degree customer view delivers immense benefits, achieving this consolidated data layer is riddled with complexity. Critical challenges include:

• Data silos – Customer data often resides disconnected in separate systems like CRM, billing, service apps, social media, and contact center solutions.
  
• Data diversity – Customer interactions generate both structured and unstructured data types like text, voice, video, survey responses, and social posts.
  
• Data latency – Batch analytics on historical data has a limited impact on real-time customer interactions.
  
• Associating interactions – Attributing the right interaction data to specific customers is vital but difficult when dealing with multiple communication channels.
  
• Data security – Safely transferring customer data across systems without compromising security and privacy is a key concern.
  

To overcome these challenges, companies with call centers need an analytics solution that securely integrates data from disparate channels and applies artificial intelligence to extract insights from unstructured content in real-time. This enables call agents to access a unified customer view with all relevant information readily available during live interactions.

The Role of Predictive Analytics

While a 360-degree customer view lays the data foundation, predictive analytics unlocks the next level of efficiency and cost savings for call centers. This involves applying machine learning techniques to reveal hidden patterns in customer data.

Predictive analytics can forecast behaviors such as:

• Customer churn – Identify customers likely to churn so proactive retention is possible.
  
• Service usage – Anticipate service needs for better resource allocation.
  
• Interaction reason – Understand why customers are contacting us to improve issue resolution.
  

Armed with these predictions, call centers can significantly optimize operations:

• Proactive outreach – Contact customers preemptively to provide assistance before they call in. This reduces call volumes.
  
• Personalized service – Tailor the interaction based on predictive insights to improve customer satisfaction.
  
• Process automation – For predicted routine requests, auto-trigger processes to handle them without agent involvement.
  

For example, AppSmart predicted high mobile app usage would lead to billing queries and deployed proactive communication and self-help tools. This reduced billing support calls by 62%.

Thus, predictive analytics lets call centers stay ahead of customer needs and reduce interaction volume through targeted automation and proactive interventions.

Empowering Frontline Associates

Despite advanced analytics and automation, human agents remain critical for addressing complex customer issues. However, call center agents handle emotionally taxing conversations all day long. This makes their jobs quite challenging.

Here’s where speech analytics and sentiment analysis prove beneficial by providing behavioral insights to equip agents with:

• Mood detection – Gauge the customer’s mood and emotions to tailor responses.
  
• Personality analysis – Adjust the interaction style based on the customer’s personality type.
  
• Issue analysis – Identify the true underlying issue to provide effective solutions.
  
• Agent performance – Get feedback to continuously improve agent capabilities.
  

With these assistive tools, agents feel more confident, prepared, and emotionally supported to have genuine connections with customers. This ultimately drives higher customer satisfaction and net promoter scores.

Channel Optimization for Customer Interactions

Omnichannel capabilities allow customers to interact through their preferred mediums like phone, email, live chat, text messaging, social media, and more. Customer analytics provides vital data to optimize these channels.

Key techniques made possible by analytics include:

• Channel correlation – Identify the most suitable channels for different interaction types based on historical data.
  
• Channel switching – Detect when customers switch channels out of frustration and divert them appropriately.
  
• Workflow automation – Route complex, emotive conversations to human agents while automating routine requests.
  

With this channel optimization, call centers deliver smooth omnichannel experiences where customers interact efficiently with the right resources in the right channel.

Real-Time and Batch Data Ingestion

Harnessing the full power of customer analytics relies on continuous data ingestion from all interaction touchpoints. Call centers require:

• Real-time data – Instant analysis of live interactions to guide agents and automated systems.
  
• Batch processing – Periodic processing of historical data to uncover usage patterns and trends.
  

Together, these approaches provide a dynamic view where profiles and sentiment evolve as customers move along their journeys.

Platforms like Verint allow easy integration of real-time call monitoring with CRM data, social conversations, surveys, and other systems to enable a live 360-degree customer view. This real-time context enhances first-call resolution and satisfaction rates.

The Future of Call Center Analytics

Cutting-edge AI capabilities will push customer analytics to new heights with use cases like:

• Interaction reason prediction – Machine learning classifies incoming calls into categories like billing, technical issues, or general inquiries even before answering. This allows instant routing to the optimal agent or process.
  
• Sense and respond – Natural language processing identifies caller sentiment, emotions, urgency, and intent to guide the best responses in real-time.
  
• Next best offer optimizer – Generates tailored promotion offers based on customer value, likelihood to respond, and expected revenue impact.
  

For example, BBVA used emotion detection to modify call center responses and saw a 5 percentage point increase in customer satisfaction levels.

As analytics leverages more data sources and advanced techniques, expect substantial optimization of call center KPIs driving greater customer satisfaction while minimizing costs.

Frequently Asked Questions

1. How can predictive analytics reduce call volumes?

Predictive analytics identifies rising trends and customer sentiment shifts early. This allows call centers to be proactive through targeted communications to affected customers. For instance, predicting a rise in billing queries due to a new plan lets the call center send out an FAQ. This reduces calls. Predictions also facilitate workflow automation for specific interaction types to handle them without agents.

2. What are the Key metrics to focus on in call center analytics?

Critical call center metrics to monitor via analytics include – customer satisfaction score, net promoter score, first contact resolution, churn rate, average handle time, call volumes, issue resolution quality, compliance rate, and agent utilization rate. Tracking these KPIs ensures call centers maximize customer experience and optimize costs.

3. How do you ensure data security while leveraging customer analytics

Data security is paramount. Call centers need to use platforms providing end-to-end encryption, access controls, data masking, tokenization, and rigorous compliance with regulations like HIPAA and PCI DSS. Anonymizing customer data, employee cybersecurity training, and physical security controls also minimize risks.

Final Thoughts

Customer analytics allows call centers to evolve from reactive complaint desks to proactive customer success hubs. By unifying data across channels and touchpoints, call centers gain complete customer context to deliver personalized, predictive, and preemptive interactions.

This reduces repetitive conversations, automates routine requests, and resolves complex issues – leading to substantial improvements in satisfaction, effort, cost, and other vital success metrics. To embark on this analytics-driven transformation, call centers should:

• Audit existing data sources and focus on unifying siloed information
  
• Implement customer data platforms to enable a 360-degree view
  
• Incorporate predictive analytics to stay ahead of customer needs
  
• Provide assistive analytics tools for greater agent productivity
  
• Leverage both real-time and historical data for a dynamic customer profile
  

With these steps, call centers can leverage customer analytics to optimize customer experiences and business performance. The solutions are real, proven, and available today through leading platforms. The time for call centers to embrace this analytics revolution is now.

September 19, 2023, ST. PETERSBURG, FL – Water Tower Research (www.watertowerresearch.com) has published an Initiation of Coverage Report on Rayonier Advanced Materials, Inc. (NASDAQ: RYAM) titled, “Mature Business Growing New Shoots”. The report can be accessed here.

RYAM is among the market leaders in the high-value portion of the wood-derived chemical industry. Starting with softwood and hardwood sourced from sustainable working forests as a primary raw material, RYAM converts the wood it purchases into high-value cellulosic specialty chemicals that are used as functional ingredients in downstream products for consumer and industrial end-markets. The overall annual market for wood pulp is estimated at 77 million metric tons (mt), but only 1.6 million tons are considered specialty, consisting primarily of ethers and acetates, as well as other dissolving cellulosic specialties, such as microcrystalline cellulose (MCC), nitrocellulose, etc. RYAM operates its businesses in three product-based segments: High Purity Cellulose (HPC), Paperboard (PB), and High-Yield Pulp (HYP).

Unlike most specialty chemical companies, RYAM’s primary raw material is not an oil or natural gas derivative, but is derived from a renewable resource, sustainably sourced, namely from trees. The company purchases tree logs or wood chips from lumber mills who source their trees from responsibly grown private and public forests. These materials are mechanically and chemically processed to liberate the natural water-soluble polymers contained in the pulp that can be subsequently processed into industrial specialty chemicals and materials and sold as functional ingredients into a wide array of industrial and consumer end-markets and applications, often helping to replace petrochemical-based alternatives in the process. In the course of production, RYAM currently uses approximately 40% of the dry wood solids it buys in the manufacturing of its products, burning the other 60% to co-generate energy at its plants. By developing the biomaterials part of its specialty cellulose business, it can more fully utilize that 60% in the production of these materials, rather than energy co-generation, increasing its sustainability characteristics along with shareholder value.

The current growth opportunity receiving the most management attention and capital investment is the biomaterials segment of the specialty cellulosic part of HPC. Accounting for approximately 5% of the SBU’s sales already, the growth of the existing biomaterials product portfolio, such as lignosulfonates and bio-based energy (bioethanol) and development of new products for new market applications, such as crude tall oil (where NGVT would be a competitor), pre-biotics, and expansion of biofuels may result in sales growth well above current portfolio’s pace, expanding both absolute sales and percent of sales coming from faster-growing, less economically sensitive markets, thereby improving RYAM’s secular growth and profitability metrics and the company’s stability over the economic cycle.

Whether one looks at RYAM as a low value-add commodity play or a cyclically-affected business going through a difficult economic phase, company valuation multiples appear low by historical standards, especially when discounting the potential for mix and profitability improvement over the next one to two years. RYAM’s current multiples have declined to levels last seen at the end of 2018, possibly indicating limited further downside, as even after a worse-than-expected 2Q23 results and continuing difficult market conditions, management reduced its 2023 EBITDA outlook by a modest $15 million, seeing sequential profit recovery over the balance of the year, further supporting the thesis that the company’s addressable markets are nearing a trough, if not already having passed through it. We also note that with $60-70 million a year in FCF generation potential and most if not all of it being used to reduce net debt, the market cap portion of enterprise value would increase even if the overall EV multiple does not change.

About Water Tower Research

Water Tower Research is modernizing Investor Relations through research-driven communications and Investor Engagement. Sound investment research begins with good information. At WTR, we help companies and investors connect by creating expert information flow and strategies that are the foundation of a successful modern investor relations platform. Our analysts and capital markets professionals bring decades of unrivaled Wall Street experience and insight to a new digital world of investor communications and engagement. Our research and investor content is distributed across traditional research aggregators like Bloomberg, FactSet, etc., proprietary direct distribution lists, social media, search engines, and our website. As a result, every institutional and retail investor has equal access to our high-quality company research. Our mission is to help companies take control of their IR program and proactively reach investors while bringing investors a consistent flow of quality information to help them understand our clients’ businesses, industries, and the investment opportunities they present.

Tags: high purity pulp, Debt paydown, Biofuel, Specialty Cellulose, Biopolymers, Biomaterials